ClickStart helps companies develop usable products. We are commited to improving the user experience: our goal is for users to get started using products as easily as possible.

We provide a range of services, including:

  • Online help, P&P, knowledge base, and embedded user assistance development, programming, and design
  • Interface design
  • printed documentation development
  • Requirements and use case analysis
  • WBT (Web-based training) and classroom training development and delivery

Who We Are

Scott DeLoach is the Founder and CEO of ClickStart. He has 22 years experience as a user experience architect and has provided consulting and training for US government agencies and over 100 companies across the United States and Canada and around the world. He is a frequent speaker at user assistance conferences, and he has received four Best of Show awards from STC for his work. Scott is the author of MadCap Flare Developer’s Guide, HTML5 to the Point, CSS to the Point, Word 2013 to the Point, and MadCap Software’s Flare Training Guide, CSS Training Guide, Single Sourcing Training Guide, Project Management & Team Authoring Training Guide, Mobile and EPUB Training Guide, Migrating from FrameMaker to Flare Training Guide, and MadPak Training Guide.

Scott is a MadCap Certified Instructor for Flare, an Adobe Certified Instructor for Captivate, and the manager of the MadCap Advanced Developer certification program. He holds a masters degree in Technical and Scientific Communication from Miami University, and he is a Fellow of STC.