Presentations
Our research interests include online help, user experience (UX) design, and usability. This page provides links to Scott DeLoach’s past presentations and papers. Scott is an internationally-recognized expert on embedded user assistance, MadCap Flare, cascading stylesheets, and online help design and development.
If you are interested in partnering with Scott on a research project, please contact us.
If you are interested in having Scott give a presentation or workshop at a conference, to your STC chapter, or for your company, please contact us.
All presentations are © 2010 ClickStart, Inc.
| Paper | Conference |
|---|---|
| Flare Tips and Tricks | WritersUA 2010 (Seattle) |
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WritersUA 2010 (Seattle) |
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CSS: Best Practices for Increasing Usability example – non-scrolling region |
Tekom 2009 (Wiesbaden, Germany) |
|
Tekom 2009 (Wiesbaden, Germany) |
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| Best Practices for Single Sourcing with Flare | STC Summit 2009 (Atlanta, GA) |
| Best Practices for Web-based Embedded User Assistance
demo – embedded UA panel demo – embedded UA panel, field-level demo – embedded UA popup, AJAX |
WritersUA 2009 (Seattle, WA) |
| Flare Hot Tips and Cool Tricks (presentation)
Flare Hacks 08 (handout) |
WritersUA 2008 (Portland, OR) |
| Designing Best-in-Class Embedded User Assistance | WritersUA 2008 (Portland, OR) |
| Best Practices for Embedded UA | WritersUA 2007 (Long Beach, CA) |
| Flare Tips and Tricks (presentation)
Flare Hacks 07 (handout) |
WritersUA 2007 (Long Beach, CA) |
| Designing Stylesheets for Online Help | WritersUA 2007 (Long Beach, CA) |
| Combining Embedded User Assistance and External Help Systems | IEEE PCS newsletter, June 2006 |
| Getting Started with Flare | STC Atlanta Currents 2006 |
| Best Practices for Online Help (Workshop) | Tekom 2005 (Wiesbaden, Germany) |
| Best Practices for Embedded User Assistance | Tekom 2005 (Wiesbaden, Germany) |
| Standards for Online Help | Tekom 2004 (Wiesbaden, Germany) |
| Case Studies in Web-based Embedded User Assistance | Tekom 2004 (Wiesbaden, Germany) |
| Designing, Localizing, and Customizing Web-based Embedded Assistance | IEEE Professional Communication Conference 2005 |
| Designing Web-based User Assistance | WritersUA East Conference 2004 |
| Developing Embedded User Assistance for Web-based Applications | WritersUA East Conference 2004 WritersUA Conference 2004 |
| Developing Database-resident Help for Customizable Web-based Applications | WritersUA Conference 2004 |
| Developing Context-sensitive Help for Web Applications | Winwriters Europe Conference 2003 Winwriters Conference 2003 |
| Developing Database-Resident Help | Winwriters Europe Conference 2003 |
| Designing Embedded User Assistance for Web-based Applications | Winwriters Europe Conference 2003 |
| Embedded help scripts | Winwriters Europe Conference 2003 |
| An Introduction to Team-based Usability Testing | STC TransAlpine Chapter meeting, 2001 (Slovenia) |
| How to Select an HTML-based Help Format | STC International Conference 2001 |
| How to Create Web-based Training | STC International Conference 2001 |
| Designing Embedded User Assistance | STC International Conference 2000 |
| Creating HTML-based Help with RoboHELP HTML 2000 | STC International Conference 2000 STC Atlanta Chapter Currents Conference 2000 |
| Designing Web-based Embedded Help | Winwriters Conference 2000 |
| Designing for Interactivity: Role Models, Guides, and Coaches | Tech/Comm Conference 1999 STC International Conference 1998 STC Atlanta Chapter Currents Conference 1998 |
| Moving a Community to the Web: Creating Hyperviews: Online | STC International Conference 1999 |
| An Overview of HTML-based Help | STC Atlanta Chapter Currents Conference 1999 |
| Organizing an STC Chapter Web Site | STC Tieline, August 1998 |
| Three Reasons to Consider Using Multimedia | Commlink (The Atlanta STC Chapter newsletter), April 1997 |