| Paper |
Conference |
Embedded UA 101
|
STC Summit 2013 (Atlanta) |
| The Employee You Don’t Have to Pay or Feed: Using Reports and Analyzer |
MadWorld 2013 (San Diego) |
| Best Practices for Embedded UA |
WritersUA 2012 (Memphis) |
| Flare Tips and Tricks |
WritersUA 2010 (Seattle) |
|
Strategies for User Assistance
|
WritersUA 2010 (Seattle)
|
|
CSS: Best Practices for Increasing Usability
example – non-scrolling region
example – non-scrolling table heading
|
Tekom 2009 (Wiesbaden, Germany)
|
|
Best Practices for User Assistance (UA)
references
|
Tekom 2009 (Wiesbaden, Germany)
|
| Best Practices for Single Sourcing with Flare |
STC Summit 2009 (Atlanta, GA) |
| Best Practices for Web-based Embedded User Assistance
demo – embedded UA panel
demo – embedded UA panel, field-level
demo – embedded UA popup, AJAX
|
WritersUA 2009 (Seattle, WA) |
| Flare Hot Tips and Cool Tricks (presentation)
Flare Hacks 08 (handout) |
WritersUA 2008 (Portland, OR) |
| Designing Best-in-Class Embedded User Assistance
presentation
exercises |
WritersUA 2008 (Portland, OR) |
| Best Practices for Embedded UA |
WritersUA 2007 (Long Beach, CA) |
| Flare Tips and Tricks (presentation)
Flare Hacks 07 (handout) |
WritersUA 2007 (Long Beach, CA) |
| Designing Stylesheets for Online Help |
WritersUA 2007 (Long Beach, CA) |
| Combining Embedded User Assistance and External Help Systems |
IEEE PCS newsletter, June 2006 |
| Getting Started with Flare |
STC Atlanta Currents 2006 |
| Best Practices for Online Help (Workshop) |
Tekom 2005 (Wiesbaden, Germany) |
| Best Practices for Embedded User Assistance |
Tekom 2005 (Wiesbaden, Germany) |
| Standards for Online Help |
Tekom 2004 (Wiesbaden, Germany) |
| Case Studies in Web-based Embedded User Assistance |
Tekom 2004 (Wiesbaden, Germany) |
| Designing, Localizing, and Customizing Web-based Embedded Assistance |
IEEE Professional Communication Conference 2005 |
| Designing Web-based User Assistance |
WritersUA East Conference 2004 |
| Developing Embedded User Assistance for Web-based Applications |
WritersUA East Conference 2004
WritersUA Conference 2004 |
| Developing Database-resident Help for Customizable Web-based Applications |
WritersUA Conference 2004 |
| Developing Context-sensitive Help for Web Applications |
Winwriters Europe Conference 2003
Winwriters Conference 2003 |
| Developing Database-Resident Help |
Winwriters Europe Conference 2003 |
| Designing Embedded User Assistance for Web-based Applications |
Winwriters Europe Conference 2003 |
| Embedded help scripts |
Winwriters Europe Conference 2003 |
| An Introduction to Team-based Usability Testing
|
STC TransAlpine Chapter meeting, 2001 (Slovenia) |
| How to Select an HTML-based Help Format
|
STC International Conference 2001 |
| How to Create Web-based Training |
STC International Conference 2001 |
| Designing Embedded User Assistance |
STC International Conference 2000 |
| Creating HTML-based Help with RoboHELP HTML 2000 |
STC International Conference 2000
STC Atlanta Chapter Currents Conference 2000 |
| Designing Web-based Embedded Help
|
Winwriters Conference 2000 |
| Designing for Interactivity: Role Models, Guides, and Coaches
|
Tech/Comm Conference 1999
STC International Conference 1998
STC Atlanta Chapter Currents Conference 1998 |
| Moving a Community to the Web: Creating Hyperviews: Online |
STC International Conference 1999 |
| An Overview of HTML-based Help |
STC Atlanta Chapter Currents Conference 1999 |
| Organizing an STC Chapter Web Site |
STC Tieline, August 1998 |
| Three Reasons to Consider Using Multimedia |
Commlink (The Atlanta STC Chapter newsletter), April 1997 |
