Technical content development

Our team develops high-quality technical content on time and on budget. We can work with you to help you meet a deadline, provide guidance when you move in a new direction, or develop a project from start to finish. Our content development services include:

  • Customized help development
  • Embedded user assistance design
  • Migration assistance to MadCap Flare
  • Project "checkups"

Customized help development

Most Web-based applications are highly customized by customers and dynamically-modified for different user roles. Customized applications allow customers to meet their users’ needs, but they can be very difficult to document. How do you write a procedure when fields can be renamed, moved, removed, or added?

Our team has been developing customizable web-based help systems for over twenty years. If you need to create customizable help, we can analyze your project and provide a recommended approach and prototype. We can also work with your team to develop customizable content.

Embedded UA (user assistance) design

Embedded user assistance includes page overviews, field labels, error messages, embedded help, and any other instructional content in an application. Embedded help systems have been shown to improve product usability, and they are preferred by users.

Our team includes recognized embedded assistance experts. Our founder, Scott DeLoach, developed the first HTML-based embedded help systems over 20 years ago. Since then, we have helped many companies move to embedded user assistance, and we have developed a wide-range of approaches and design options. Whether your application is developed using ASP, C++, Java, .JSP, .NET, PHP, XML, or another tool, language, or technology, we can help.

Migration assistance to MadCap Flare

If you are considering migrating from Author-IT, Confluence, DITA, Frame, RoboHelp, Word, Zendesk, or virtually anything to Flare, we're ready to help. We have converted over 50 projects to Flare. We can convert a sample project, provide an estimate for fully converting your project or multiple projects, and support you during your migration. Or, we can migrate your projects for you. After the migration, we can help you take advantages of advanced features in Flare, such as microcontent, snippets, variables, and skins. .

Project "checkups"

Our team can review your project(s) and suggest improvements/adjustments based on best practices and time saving tips and tricks we’ve developed.

Click here to request more information or call us at +1 404.520.0003.